Terms and Conditions at No. 17 The Promenade

Room Requests

Please note that we will endeavour to meet all room requests, however these cannot be guaranteed.

Room allocation is completed the night prior, and all requests will be taken into consideration during this process. We recommend reserving the desired room type at the time of reservation to ensure satisfaction, particular room numbers cannot be reserved ahead of arrival/allocation.

Check In & Check Out

Rooms are available on the day of arrival from 3pm. Rooms must be vacated on the day of departure by 11am. Early check-in or late check-out can be available, this will incur a surcharge of £30 for midday departure and £50 for 1PM departure. Any late departure must be arranged with the reception team the evening prior departure at the latest.

Payment

A pre-authorisation is required at the time of the booking to cover any extras or incidentals above the total amount payable for the duration of your stay. Your booking will be guaranteed against a credit card, subject to the cancellation policy detailed below. If you wish to check out before your reserved date of departure, please notify us as soon as possible. It is standard for all reservations to be automatically charged after the cancellation period has expired, this is designed to enhance your arrival experience.

No. 17 The Promenade accepts Visa, MasterCard, Visa Debit, Maestro. We do not accept American Express.

No. 17 The Promenade does not accept cash or cheques.

Cancellation, no-shows and changes policy

We know that plans can change last minute or unexpected things can take place but as a small hotel, we believe that it is only fair to others that we make a charge if you cancel at the last minute and don’t let us know in advance.

Therefore, should you wish to make any changes to your confirmed booking, please note the following terms and conditions:

Our cancellation policy requires 72-hours’ notice. Should you need to cancel or amend your booking please contact the hotel by 11:00am 3 days prior to arrival. Should you cancel outside this policy you will be charged for your full reservation to the credit or debit card used to confirm the reservation.

Any request to cancel a reservation cannot be considered complete until you receive our cancellation confirmation or cancellation reference number. Until you do so, your booking will still be considered valid and cancellation penalties may be incurred. If you do not receive a confirmation of your cancellation or cancellation reference number within 24-hours of your initial request, please ensure you contact us without delay.

If you make the booking via a third party site (i.e. a booking agency or affiliate site), you must cancel through them. No17 The Promenade is unable to guarantee any cancellation or amendment requests for third-party reservation.
Reservations made later than 11am the day prior to arrival may not be modified or cancelled without a charge of your full reservation being made to the debit or credit card used to guarantee your reservation.

Exclusive Hire

For exclusive hire please contact us directly at 01631 700211 or via e-mail at hello@no17thepromenade.com

Children

Children are welcome to stay at No17 The Promenade free of charge, but if you request an additional bed there will be an extra charge of £50 per night. Cots are available provided they are requested at the time of the booking, as we can not guarantee availability at check-in.

Parking

Limited free parking is available on site.

No advance reservation is required. We follow “first come, first served” policy.

Please note that residents use our car park their own risk and No. 17 The Promenade accept no liability for any theft or damage to your vehicle or its contents.

Complaints or comments

Any complaint or comment regarding a stay at No. 17 The Promenade should be made in the first instance to the hotel’s Duty Manager at the time of your stay so that it can be resolved at the time. Any verbal notification must be put in writing and given to the Duty Manager as soon as possible. If you remain dissatisfied, however, you must write to the General Manager, within 7 days of the end of the stay you have purchased from us giving your booking reference and full details of your complaint. We regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.

Guest responsibilities

We expect all guests to have consideration for others. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the stay of the person concerned. In this situation, the person concerned will be required to leave the accommodation or other service. We will have no further responsibility toward such person. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.

No. 17 The Promenade may subsequently charge for items which are damaged or go missing during your stay.

No. 17 The Promenade is not responsible for the loss or damage to any of your valuables during your stay. We recommend that all guests use the safe provided in your room.

Please ensure you return the room key to reception upon check-out. Failure to return the key will incur an additional charge of £100.

Smoking Policy

No. 17 The Promenade has a strict non-smoking policy. For the additional cleaning charges that the hotel will incur we reserve the right to charge a guest up to £250.00 if they are found to be smoking or vaping in a room or public area of the hotel. Should a guest continue to smoke in a room or public area, No. 17 The Promenade reserve the right to have the guest removed from the hotel and relevant authorities notified.

Terms and Conditions at No. 17 The Promenade

Room Requests

Check In & Check Out

Payment

Cancellation, no-shows and changes policy

Exclusive Hire

Children

Parking

Complaints or comments

Guest responsibilities

Smoking Policy

Book direct for our best available rate, complimentary parking*, a glass of fizz on arrival, a complimentary breakfast during your hotel break, and a luxury Gordon Castle product to take home with you.

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