Please note that we will endeavour to meet all room requests, however these cannot be guaranteed.
Room allocation is completed the night prior, and all requests will be taken into consideration during this process. We recommend reserving the desired room type at the time of reservation to ensure satisfaction, particular room numbers cannot be reserved ahead of arrival/allocation.
Rooms are available on the day of arrival from 3pm. Rooms must be vacated on the day of departure by 11am. Early check-in or late check-out can be available, this will incur a surcharge. Late departure must be arranged with the reception team the evening prior departure at the latest.
This is usually completed at the time of reservation.
A pre-authorisation may be required at check-in to cover any extras or incidentals above the total amount payable for the duration of your stay. In addition, the hotel may request a security deposit of £50.00 per night.
Your booking will be guaranteed against a credit card, subject to the cancellation policy detailed below. You will be asked for a pre-authorisation for your accommodation when you check in. If you wish to check out before your reserved date of departure, please notify us as soon as possible. It is standard for all reservations to be automatically charged after the cancellation period has expired, this is designed to enhance your arrival experience.
Any booking that has been prepaid or where a deposit has been taken, guests must provide the same credit card details upon arrival. If someone is paying for the individual travelling, then a signed credit card authorisation form must be completed and sent to the hotel showing the last four digits and signature strip of the card. Please contact the hotel for more information. Please note that No. 17 The Promenade does not offer bill-back facilities.
No. 17 The Promenade accepts Visa, MasterCard, Visa Debit, Maestro and American Express.
No. 17 The Promenade does not accept Cash, Diners Club, Bank transfer or cheques.
We know that plans can change last minute or unexpected things can take place but as a small hotel, we believe that it is only fair to others that we make a charge if you cancel at the last minute and don’t let us know in advance.
Therefore, should you wish to make any changes to your confirmed booking, please note the following terms and conditions:
Best Available Rate
Our cancellation policy requires 72-hours’ notice. Should you need to cancel or amend your booking please contact the hotel by 11:00am 3 days prior to arrival. Should you cancel outside this policy you will be charged for your full reservation to the credit or debit card used to confirm the reservation.
Please note all reservations for 7 nights or more a 25% of the total cost of your stay will be taken as a deposit at the time of confirmation which is non-refundable and non-transferable. The 25% non-refundable deposit applies to each night booked and any night cancelled will still incur the 25% non-refundable deposit. The deposit cannot be used as a reduction towards the entire stay if the number of nights have been reduced.
Early Booking Offer Rate
Full pre-payment is required at the time of booking and your credit/ debit card will be charged in advance of your arrival. If we are unable to complete the transaction, your daily rate will revert back to our standard selling rates. Therefore, please make sure you provide the correct contact details. This booking is non-cancellable, non-refundable and cannot be amended.
Extended Stay Bookings
For bookings of 7 nights or more, a 25% deposit is required at time of confirmation. This deposit is non-refundable and non-transferable. Our cancellation policy requires 72-hours’ notice prior to arrival. The deposit applies to each night of the booking and it will still be incurred for any night which may be cancelled. The deposit cannot be used as a reduction towards the whole stay if the number of nights is reduced. If the length of stay is reduced to 6 nights or fewer, the booking will revert to our standard Best Flexible Rate.
If you fail to cancel and do not show up, you will be charged for your full reservation.
Any request to cancel a reservation cannot be considered complete until you receive our cancellation confirmation or cancellation reference number. Until you do so, your booking will still be considered valid and cancellation penalties may be incurred. If you do not receive a confirmation of your cancellation or cancellation reference number within 24-hours of your initial request, please ensure you contact us without delay.
If you make the booking via a third party site (i.e. a booking agency or affiliate site), you must cancel through them. No17 The Promenade is unable to guarantee any cancellation or amendment requests for third-party reservation.
Reservations made later than 11am the day prior to arrival may not be modified or cancelled without a charge of your full reservation being made to the debit or credit card used to guarantee your reservation.
A non-refundable deposit of 100% from the total cost of your stay will be requested when you book your private stay or more than 18 rooms with us.
A non-refundable deposit of 50% from the total cost of your stay will be requested when you book your private stay or more than 9 rooms with us.
Please note that exclusive use contract for public areas and restaurants must be agreed with hotel management prior to arrival, reservation of all hotels rooms does not automatically include full exclusive use.
Children are welcome to stay at No. 17 The Promenade
Children up to and including 8 years old stay free of charge.
A £25.00 per night per child charge is applied for children aged 9 – 17 years old.
Children up to and including 2 years old stay free of charge when using an available cot. Please request a cot at the time of booking as we cannot guarantee availability at check in.
Additional beds are available on request for £25.00 per night, and an additional bed for an adult is £50.00.
Limited free parking is available on site.
No advance reservation is required. We, we follow “first come, first served” policy.
Please note that residents use our car park their own risk and No. 17 The Promenade accept no liability for any theft or damage to your vehicle or its contents.
Any complaint or comment regarding a stay at No. 17 The Promenade should be made in the first instance to the hotel’s Duty Manager at the time of your stay so that it can be resolved at the time. Any verbal notification must be put in writing and given to the Duty Manager as soon as possible. If you remain dissatisfied, however, you must write to the General Manager, within 7 days of the end of the stay you have purchased from us giving your booking reference and full details of your complaint. We regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.
We expect all guests to have consideration for others. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the stay of the person concerned. In this situation, the person concerned will be required to leave the accommodation or other service. We will have no further responsibility toward such person. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
No. 17 The Promenade may subsequently charge for items which are damaged or go missing during your stay.
No. 17 The Promenade is not responsible for the loss or damage to any of your valuables during your stay. We recommend that all guests use the safe provided in your room.
No. 17 The Promenade has a strict non-smoking policy. For the additional cleaning charges that the hotel will incur we reserve the right to charge a guest up to £200.00 if they are found to be smoking or vaping in a room or public area of the hotel. Should a guest continue to smoke in a room or public area, No. 17 The Promenade reserve the right to have the guest removed from the hotel and relevant authorities notified.
To be entered into our competition, you must follow the original instructions within the competition post on Facebook.
An overnight stay at No17 The Promenade, including breakfast.
The prize is as stated and no cash or other alternatives will be offered. All bookings are subject to availability and change. Prize cannot be taken during school holiday periods or over the festive period. The prize is non-refundable and non-exchangeable and cannot be sold to a third party. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.